Terms of Use

By accessing and using the Digitalnextfirst platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. These terms constitute a legally binding agreement between you and Digitalnextfirst, governing your use of our video production education services.

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our platform after any modifications indicates your acceptance of the revised terms.

User Capacity and Authority

You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are accessing our services on behalf of an organization, you warrant that you have the authority to bind that organization to these terms.

Access to certain features of our platform requires registration and creation of a user account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to maintain its accuracy.

Account Security Responsibilities

1. Maintain the confidentiality of your login credentials
2. Notify us immediately of any unauthorized access to your account
3. Accept responsibility for all activities that occur under your account
4. Use a secure password that meets our specified requirements
5. Log out of your account when using shared or public devices

We reserve the right to suspend or terminate accounts that violate these terms or show suspicious activity. Account termination may result in loss of access to purchased content, though we will make reasonable efforts to provide notice when possible.

Account Information Accuracy

Providing false or misleading information during registration may result in immediate account suspension. We may verify account information and request additional documentation to confirm your identity when necessary.

All content provided through our platform, including but not limited to video lessons, written materials, graphics, software, and course structures, is the exclusive property of Digitalnextfirst or our licensed content providers and is protected by intellectual property laws.

Permitted Use of Content

• Access content for personal, non-commercial educational purposes
• Download materials explicitly marked as downloadable for offline study
• Take notes and create personal study materials based on our content
• Share general insights from your learning experience in educational discussions

Prohibited Content Activities

You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any of our content except as specifically permitted in these terms. This includes:

1. Recording, copying, or redistributing video lessons or course materials
2. Sharing login credentials to allow unauthorized access to content
3. Using automated systems to download or scrape platform content
4. Creating competing educational products using our materials
5. Removing or altering copyright notices or proprietary markings

We grant you a limited, non-exclusive, non-transferable license to access and use our educational content solely for your personal learning and skill development in video production techniques.

Access to premium content and specialized courses requires payment of applicable fees. All prices are displayed in Malaysian Ringgit (MYR) and are subject to change with reasonable notice to existing subscribers.

Billing and Payment Processing

Payments are processed securely through third-party payment processors. By providing payment information, you authorize us to charge the specified amounts for your selected courses or subscription plans. Recurring subscriptions will automatically renew unless cancelled before the next billing cycle.

Refund Policy Guidelines

• Course refunds available within 14 days of purchase if less than 25% of content accessed
• Subscription refunds prorated for unused months in annual plans
• Technical issues preventing access may qualify for full refunds regardless of usage
• Refund requests must be submitted through official support channels
• Processing time for approved refunds is typically 5-10 business days

Refunds are not available for completed courses where certificates have been issued, or where substantial course materials have been downloaded. We reserve the right to deny refund requests that appear fraudulent or abusive.

Price Changes and Grandfathering

Existing subscribers will maintain their current pricing for the duration of their subscription term. Price increases for subscription renewals will be communicated at least 30 days in advance.

Our platform fosters a respectful learning environment. Users are expected to interact professionally and constructively with instructors and fellow students through comments, forums, and other interactive features.

Acceptable Behavior Standards

1. Engage respectfully with all community members regardless of skill level
2. Provide constructive feedback and support to fellow learners
3. Ask questions that contribute to the educational dialogue
4. Share relevant experiences that enhance learning for others
5. Respect intellectual property rights in all shared content
6. Maintain professional language and avoid offensive content

Prohibited Activities and Consequences

The following activities may result in warnings, temporary suspension, or permanent account termination:

• Harassment, bullying, or discriminatory behavior toward any user
• Posting spam, promotional content, or unrelated commercial messages
• Sharing inappropriate, offensive, or explicit content
• Attempting to circumvent payment systems or access restrictions
• Impersonating instructors, staff, or other users
• Disrupting the learning experience through trolling or disruptive behavior

If you encounter inappropriate behavior from other users, please report it immediately through our support channels. We take all reports seriously and investigate them promptly while maintaining appropriate confidentiality.

Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws, including the Malaysian Personal Data Protection Act 2010.

Data Collection and Use

We collect information necessary to provide our educational services, including account details, learning progress, payment information, and usage analytics. This data helps us improve our platform and personalize your learning experience.

• Personal information is encrypted during transmission and storage
• Access to your data is restricted to authorized personnel only
• We do not sell personal information to third parties
• You can request access to or deletion of your personal data
• Data retention policies comply with legal requirements and business needs

Third-Party Services and Integrations

Our platform may integrate with third-party services for payment processing, analytics, and educational tools. These services have their own privacy policies, and we encourage you to review them. We share only necessary information with these services and ensure they meet our security standards.

You have the right to access, correct, or delete your personal information. Contact our support team to exercise these rights or if you have concerns about how your data is handled.

We strive to maintain reliable platform availability but cannot guarantee uninterrupted access due to maintenance, updates, or unforeseen technical issues. We will provide advance notice of scheduled maintenance whenever possible.

System Requirements and Compatibility

To ensure optimal learning experience, we recommend using updated versions of major web browsers and maintaining stable internet connectivity. Mobile access requires iOS 12+ or Android 8+ for full functionality.

1. Minimum internet speed: 5 Mbps for standard video quality
2. Recommended: 25 Mbps for HD video streaming without buffering
3. Modern browser with JavaScript enabled and cookies accepted
4. Sufficient device storage for offline content downloads
5. Updated browser plugins for interactive content features

Service Limitations and Disclaimers

While we maintain high uptime standards, we are not liable for learning disruptions caused by internet connectivity issues, device malfunctions, or third-party service outages beyond our control.

Course content and platform features may be updated periodically to reflect current industry standards and technological advances. We will notify users of significant changes that may affect their learning experience.

Our educational content is provided for informational and skill development purposes. While we strive for accuracy and current industry relevance, the video production field evolves rapidly, and techniques or software references may become outdated.

Educational Disclaimer

Digitalnextfirst provides educational content and skill development resources. We do not guarantee specific career outcomes, employment opportunities, or income levels as a result of completing our courses. Success in video production depends on many factors including individual effort, market conditions, and continued learning.

Liability Limitations

• Total liability limited to amounts paid for the specific course or service
• No liability for indirect, consequential, or incidental damages
• Not responsible for third-party content or external website links
• Equipment recommendations provided for educational reference only
• Software tutorials based on available versions at time of creation

Users are responsible for ensuring their own equipment safety and following manufacturer guidelines for any video production equipment discussed in our courses. We recommend consulting with professionals for complex technical setups.

Content Accuracy and Currency

We regularly update course content to reflect current industry practices, but some materials may reference software versions or techniques that evolve between updates. Users should verify current best practices for professional projects.

Either party may terminate this agreement at any time. You may close your account through your account settings or by contacting our support team. We may suspend or terminate accounts for violations of these terms or suspicious activity.

Voluntary Account Closure

When you close your account voluntarily, you will lose access to courses and materials, though you may retain access through the end of any paid subscription period. Downloaded materials for offline viewing may become inaccessible after account closure.

Involuntary Termination Procedures

1. Warning issued for first-time minor violations
2. Temporary suspension for repeated or moderate violations
3. Account review period allows for dispute resolution
4. Permanent termination for serious violations or repeat offenses
5. Immediate termination for fraudulent activity or legal violations

Users whose accounts are terminated for policy violations may not be eligible for refunds of unused subscription time or course fees. We will provide written notice of termination reasons when possible, though immediate termination may be necessary for security reasons.

Effect of Termination

Upon termination, all rights and licenses granted to you under these terms immediately cease. Sections of these terms that by their nature should survive termination will remain in effect, including payment obligations, intellectual property provisions, and limitation of liability clauses.

These Terms of Use are governed by the laws of Malaysia. Any disputes arising from these terms or your use of our platform will be subject to the exclusive jurisdiction of Malaysian courts, specifically those located in Kuching, Sarawak.

Dispute Resolution Process

Before initiating formal legal proceedings, we encourage users to contact our support team to resolve disputes informally. Many issues can be resolved quickly through direct communication with our customer service representatives.

1. Initial contact with customer support team for informal resolution
2. Escalation to management level for complex disputes
3. Voluntary mediation through neutral third-party mediator
4. Formal legal proceedings as last resort option

Legal Compliance and Regulatory Framework

Our operations comply with Malaysian consumer protection laws, data protection regulations, and educational service standards. We maintain appropriate business licenses and registrations required for online educational services in Malaysia.

International users accessing our platform from other jurisdictions remain subject to these terms, though they should also comply with their local laws regarding online education and content access.