Privacy Policy

Information We Collect

At Digitalnextfirst, we collect various types of information to provide you with exceptional video production education services. Our data collection practices are designed to enhance your learning experience while respecting your privacy rights under Malaysian law, specifically the Personal Data Protection Act 2010 (PDPA).

How We Use Your Information

Your personal data serves multiple purposes in delivering quality education services. We process your information to manage course enrollments, deliver educational content, track your learning progress, and communicate important updates about your programs.

We analyze usage patterns to improve our video production curriculum, develop new courses based on industry demands, and customize learning experiences. Your data also helps us provide technical support, process payments securely, and send relevant information about new courses or educational opportunities in the digital media field.

Marketing Communications: With your consent, we may send promotional emails about upcoming video production workshops, new course launches, industry insights, and special offers. You can opt out of these communications at any time through the unsubscribe link in our emails or by contacting us directly.

Data Sharing and Third Parties

We maintain strict control over your personal information and only share data when necessary for educational purposes or legal compliance. Our approach to data sharing is conservative and always prioritizes your privacy rights.

Service Providers: We work with carefully selected third-party companies to deliver our services, including cloud hosting providers for our learning management system, payment processors for course fees, email service providers for communications, and analytics tools to understand website usage patterns.

Educational Partners: In some cases, we may share limited information with industry partners who provide guest lectures, internship opportunities, or certification programs. This sharing occurs only with your explicit consent and is limited to information necessary for the specific program.

We never sell your personal data to third parties for commercial purposes. All data sharing arrangements include contractual obligations requiring recipients to protect your information with the same level of security we maintain.

Your Privacy Rights

Under Malaysian Personal Data Protection Act 2010 and international privacy standards, you have comprehensive rights regarding your personal information. We're committed to honoring these rights promptly and transparently.

• Access Rights: Request copies of all personal data we hold about you, including course records, communication history, and technical logs. We'll provide this information within 21 days of your request.
• Correction Rights: Update or correct any inaccurate personal information in your profile, contact details, or educational records through your account dashboard or by contacting our support team.
• Deletion Rights: Request deletion of your personal data when it's no longer necessary for educational purposes, though we may retain certain information for legal compliance or legitimate business interests.
• Portability Rights: Receive your educational data in a structured, commonly used format that you can transfer to another educational platform if you choose to continue your learning elsewhere.
• Objection Rights: Object to processing of your data for marketing purposes or withdraw consent for optional data processing activities while continuing to access our core educational services.
• Restriction Rights: Request temporary restrictions on data processing while we resolve any disputes about accuracy or lawfulness of processing your personal information.

To exercise any of these rights, contact our Data Protection Officer using the information provided at the end of this policy. We'll respond to your request within the timeframes required by Malaysian law.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational measures designed to maintain data integrity and confidentiality.

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords for your account and promptly report any suspicious activity to our security team.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by Malaysian law. Our retention periods vary based on the type of information and its intended use.

Educational Records: Course enrollment data, progress tracking, and academic achievements are typically retained for seven years after course completion to support transcript requests and continuing education verification. Video projects and assignments may be retained for shorter periods based on storage limitations and educational value.

Communication Records: Email correspondence and support interactions are generally kept for three years to maintain service quality and resolve any follow-up questions. Marketing communication preferences are maintained until you request removal or close your account.

Technical Logs: Website analytics and system logs are automatically deleted after 24 months unless required for security investigations or legal proceedings. Payment information is handled by our payment processors and follows their retention policies.

When retention periods expire, we securely delete or anonymize your personal information. You can request early deletion of specific data categories, though this may affect our ability to provide certain services or verify your educational history.

International Data Transfers

Some of our service providers and technology platforms may process your data outside of Malaysia. When international transfers occur, we ensure adequate protection through approved transfer mechanisms and contractual safeguards.

Our cloud hosting services may utilize servers in Singapore, Australia, or other countries with strong data protection laws. We maintain data processing agreements that require overseas providers to implement equivalent security measures and respect your privacy rights under Malaysian law.

Before any international transfer, we assess the destination country's privacy laws and implement additional safeguards when necessary. You have the right to request information about specific international transfers affecting your personal data.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website performance. We provide detailed information about our cookie usage through our cookie notice, which appears when you first visit our site.

Essential Cookies: These cookies are necessary for website functionality, including maintaining your login session, remembering your course progress, and ensuring secure access to your account dashboard. You cannot disable these cookies without affecting core website features.

Analytics Cookies: We use analytics tools to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience. These cookies collect aggregated, anonymous data that doesn't identify individual users.

Preference Cookies: These cookies remember your choices about video quality settings, notification preferences, and interface customizations to provide a personalized learning environment across your sessions.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some website features but won't prevent access to core educational content.